Voicemail Guide

How Voicemail Helps You:

It answers your telephone automatically and plays your personal greeting.
It accepts and stores voice messages in your voicemail mailbox.
It lets you send and receive messages anytime, from anywhere.

Points to Note:

Your greeting may be no longer than 60 seconds long.
Voicemail messages may be no longer than 90 seconds long.
You need to hold the receiver down for at least three seconds after using voicemail.
You may have no more than 10 old or new voicemail messages saved at one time.

Accessing Your Mailbox

Students

1. Dial the voicemail direct access number (x3000 or (515) 962-3000 from off campus).
2. Dial your extension number, then press #.
3. Dial your password, then press #.

Employees

Press PHMAIL Key on your phone (x3000 if key not available or 962-3000 from off campus).

Press # if you are at your office phone (dial your extension number, then press # if you are anywhere else).

Dial your password, then press #.

Leaving Voicemail

When you finish using the voicemail system, you can either:

Hang up, or press *76 to disconnect from the voicemail system.

Listening to Your Messages

1. Access your voice mail box.
2. Press 3 to listen.

Recording Messages

1. Access your mailbox.
2. Press 1 to record.

Following are some voicemail control features for when you are listening to, recording or leaving voicemail.

While you listen to your messages…

Press

Speed	Decrease Speed of message.	7
	Increase speed of message.	9
Volume	Decrease volume of messages and prompts.	8
	Increase volume of messages and prompts.	5
Headers	Skip current header, play message.	3
	Skip to previous header.	7
	Skip to next header.	2
Messages	Stop message. continue playback.	* 3
	Replay message from beginning.	* 7 3
	Replay last few words.	* 7 8
	Skip next few words.	* 9 8
	Skip to end of message.	* 9 3
	Skip to next queue.	* 9 1
	Save message.	* 4
	Delete message.	* 6
	Stop message, skip to next header	* 2
	**Stop message, skip to previous header**.	* 7 2
	**Stop message, replay header**.	* 7 7
	End voice mail session.	* 7 6
	Stop message, return to home state.	* 7 #

While you record your messages…

Press

Skip Instruction	Skip instructions on how to record, so you can begin recording your message.	1
Recording	Record message.	1
	Stop recording (ready for addressing).	* #
Addressing	Enter address extensions, each followed by:	#
Delivery	Regular delivery.	#
	Special delivery.	3
	Cancel delivery.	6
Special Delivery	Mark return receipt requested.	1
	Mark private.	2
	Mark urgent.	3
Stopping and Pausing	Stop , continue* 1 recording.	* 1
	Stop recording, start over (rerecord message).	* 6 1
	Stop recording, cancel delivery of message.	* 6 #
Replay	Stop recording, replay what you just recorded.	* 7 3
	Stop recording, replay last few words.	* 7 8
Quit	End session/disconnect from system.	* 7 6

Recording messages when voice mail answers your call…

Press

Recording Messages	Wait for the record tone after the greeting, then, record your message, or,
	skip the greeting, and record your message now.	1

Change your name, greetings, prompt level or password…

Press

Personal Greetings	Record or change your personal greeting.	8 1 1
	While recording the greeting, stop and replay.	* 7 3
	While recording greeting, delete and rerecord.	* 6 1
	When you are finished recording the greeting.	* #
Name	Record your name.	8 4 1
	When you are finished recording you name.	* #
Prompts	Change to abbreviated prompts.	9 2 2
	Change to regular prompts.	9 2 1
Password	Change your password.	9 3
	Enter the new password followed by:	*

To transfer out from home state…

Press

Transferring Out	Transfer out of the voice mail system.	7 0
	Transfer (if you have called someone and the voice mail system answers).	0